Cookies Policy

Introduction

This Cookies Policy explains how Pryszm ("we," "our," or "us") uses cookies and similar tracking technologies on our approval management platform and related services (the "Service"). This policy should be read alongside our Privacy Policy and Terms and Conditions, which provide additional information about how we collect, use, and protect your personal information.

By using our Service, you consent to the use of cookies as described in this policy. If you do not agree to our use of cookies, you should adjust your browser settings or discontinue use of our Service, though this may limit the functionality available to you.

We understand that as a business platform handling organizational approval workflows, transparency about our data collection practices is essential for your organization's compliance and security requirements. This policy provides detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences.

What Are Cookies

Cookies are small text files that are stored on your device when you visit websites or use web applications. They contain information that can be read by the website or application when you return, allowing for enhanced functionality, personalization, and analytics.

Cookies serve various purposes, from essential functions like maintaining your login session to optional features like remembering your preferences or analyzing usage patterns. They can be set by the website you're visiting (first-party cookies) or by third-party services integrated into the website (third-party cookies).

In addition to traditional cookies, we may also use similar technologies such as web beacons, pixel tags, local storage, and session storage. These technologies serve similar purposes to cookies and are covered by this policy when we refer to "cookies" or "tracking technologies."

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the basic functionality of our Service and cannot be disabled without severely impacting your ability to use the platform. These cookies enable core features such as user authentication, session management, and security protections.

We use essential cookies to maintain your login session, ensuring that you remain authenticated as you navigate between different sections of the approval platform. These cookies store encrypted session identifiers that allow us to verify your identity and maintain your access to appropriate features and data based on your role and permissions.

Security-related essential cookies help protect against cross-site request forgery (CSRF) attacks and other security threats. They contain tokens that verify that requests to our servers are legitimate and originate from authorized sources within our application.

Load balancing cookies ensure that your requests are routed to the appropriate servers in our infrastructure, maintaining consistent performance and ensuring that your session data remains accessible throughout your use of the Service.

Functional Cookies

Functional cookies enhance your experience with our Service by remembering your preferences and settings. While not strictly necessary for basic functionality, these cookies significantly improve usability and efficiency when working with approval workflows.

We use functional cookies to remember your dashboard preferences, such as which approval types you want to see first, how you prefer to sort and filter requests, and which notification settings you've configured. This ensures that your interface is customized to your workflow needs each time you access the platform.

Language and timezone preferences are stored in functional cookies, ensuring that dates, times, and interface elements are displayed according to your organizational or personal preferences. This is particularly important for organizations with distributed teams working across multiple time zones.

Form auto-completion cookies remember certain non-sensitive information you've entered in approval request forms, making it easier to submit similar requests in the future without re-entering common details such as cost centers or project codes.

Performance and Analytics Cookies

Performance cookies help us understand how users interact with our Service, enabling us to optimize functionality, identify usage patterns, and improve the overall user experience. These cookies collect aggregated information about Service usage and performance.

We use analytics cookies to track general usage metrics such as which features are most commonly used, how long users spend in different sections of the platform, and where users encounter difficulties or abandon workflows. This information helps us prioritize development efforts and identify areas for improvement.

Performance monitoring cookies collect information about page load times, server response rates, and error occurrences. This data helps us maintain optimal performance and quickly identify and resolve technical issues that might impact your ability to use the Service effectively.

We may use third-party analytics services such as Google Analytics to process this performance data. These services have their own privacy policies and cookie practices, and you can opt out of their tracking through browser settings or their specific opt-out mechanisms.

Integration and Third-Party Cookies

When you use integrations with third-party services such as Slack, Microsoft Teams, or single sign-on (SSO) providers, these services may set their own cookies to enable the integration functionality and maintain your authentication status across platforms.

SSO integration cookies are set by your organization's identity provider (such as Okta, Azure AD, or Google Workspace) to maintain your authentication status and enable seamless access to our Service without requiring separate login credentials.

Slack and Microsoft Teams integrations may set cookies to remember your workspace or team preferences and to enable features such as receiving approval notifications or taking approval actions directly within those platforms.

API integration cookies may be used when our Service connects with other business tools in your organization's technology stack, ensuring that data synchronization and automated workflows function properly while maintaining appropriate security and authentication.

How We Use Cookies

Session Management and Authentication

Cookies are essential for maintaining secure user sessions within our approval management platform. When you log into Pryszm, we set encrypted session cookies that verify your identity and maintain your authentication status as you navigate through different features and sections of the Service.

These session cookies contain no personally identifiable information in plain text but instead use encrypted tokens that reference your user account and permissions. This approach ensures that sensitive information is not stored directly in cookies while still enabling seamless access to features appropriate to your role within your organization.

Session cookies also help enforce security policies such as automatic logout after periods of inactivity and prevention of concurrent sessions from unauthorized devices. This is particularly important for business applications where multiple users may share devices or where security policies require strict access controls.

Personalization and User Experience

We use cookies to personalize your experience with our Service, ensuring that the interface and functionality are optimized for your specific role and workflow needs. This includes remembering your dashboard layout preferences, notification settings, and frequently used approval templates.

Preference cookies store information about how you like to view and interact with approval requests, such as your preferred sorting order, which columns you want to see in list views, and whether you prefer compact or detailed card layouts for approval items.

We also use cookies to remember your timezone and date format preferences, ensuring that all timestamps and deadlines in approval workflows are displayed in a format that makes sense for your location and organizational standards.

Analytics and Service Improvement

Performance cookies help us understand how our Service is being used across different organizations and user types, enabling us to make data-driven decisions about feature development and user experience improvements.

We analyze aggregated usage patterns to identify common approval workflow bottlenecks, understand which features provide the most value to users, and optimize the platform for the most common use cases while ensuring that specialized workflows remain well-supported.

Error tracking cookies help us identify and resolve technical issues quickly. When errors occur, these cookies provide context about the user's session and actions leading up to the error, enabling our technical team to diagnose and fix problems more effectively.

Third-Party Cookies

Analytics and Performance Monitoring

We may use third-party analytics services to gain insights into Service usage and performance. These services set their own cookies to track user interactions, page views, and technical performance metrics across visits and sessions.

Google Analytics, if used, employs cookies to provide detailed insights into user behavior, traffic sources, and content engagement. We configure these services to respect user privacy by anonymizing IP addresses and limiting data collection to what is necessary for service improvement.

Performance monitoring services may set cookies to track page load times, error rates, and server response times. This information helps us maintain optimal performance and quickly identify infrastructure issues that might impact your ability to use our approval workflows effectively.

Integration Partners

When you connect our Service with third-party business tools, those services may set cookies to enable integration functionality and maintain synchronization between platforms.

Customer support tools integrated into our Service may set cookies to maintain context about your support interactions and enable features such as live chat or help desk integration. These cookies help provide more effective support by maintaining conversation history and user context.

Communication platform integrations (such as Slack or Microsoft Teams) set cookies to maintain your authentication status with those platforms and enable features such as receiving approval notifications or taking approval actions directly within your preferred communication tools.

Managing Your Cookie Preferences

Browser-Based Cookie Controls

Most web browsers allow you to control cookies through their settings menus. You can typically view, delete, or block cookies on a site-by-site basis or globally across all websites. However, please note that disabling certain cookies may impact the functionality of our Service.

To manage cookies in your browser, look for privacy or security settings where you can configure cookie acceptance, blocking, and deletion. Most browsers also allow you to set preferences for third-party cookies separately from first-party cookies set by the websites you visit directly.

You can also configure your browser to notify you when cookies are being set, allowing you to make decisions about which cookies to accept on a case-by-case basis. This approach provides maximum control but may require frequent decision-making that could interrupt your workflow.

Service-Specific Cookie Settings

Within our Service, we provide controls that allow you to manage certain cookie preferences without affecting essential functionality. You can access these settings through your account preferences or privacy settings section.

You can opt out of performance and analytics cookies while maintaining full access to all approval workflow functionality. This setting affects only non-essential cookies and will not impact your ability to submit, review, or manage approval requests.

For integration-related cookies, you can manage these preferences through the specific integration settings for each connected service. Disabling integration cookies will affect the functionality of those specific integrations but will not impact core Service features.

Third-Party Opt-Out Options

Many third-party services provide their own opt-out mechanisms for their cookies and tracking technologies. Google Analytics, for example, offers a browser extension that prevents Google Analytics cookies from being set on any website you visit.

For advertising or marketing-related third-party cookies (though we use very few of these in our business-focused platform), you can often opt out through industry-wide opt-out tools or directly through the privacy settings of the specific service providers.

Social media platform cookies from services like LinkedIn or Twitter (if we integrate with these platforms for business networking features) can typically be managed through your privacy settings on those platforms or through browser-based blocking.

Cookie Retention and Deletion

Session Cookie Lifecycle

Session cookies used for authentication and core functionality are automatically deleted when you close your browser or when your session expires due to inactivity. These cookies have no persistent storage beyond your active use of the Service.

For security reasons, session cookies have defined expiration times that require re-authentication after periods of inactivity. This helps protect your account if you forget to log out or if your device is accessed by unauthorized individuals.

Persistent Cookie Duration

Functional cookies that remember your preferences are typically set to expire after periods ranging from 30 days to one year, depending on the type of preference being stored. These longer retention periods ensure that your preferences are maintained across multiple sessions while still allowing for periodic refresh of stored data.

Performance and analytics cookies usually have retention periods of 24 months or less, aligning with common industry practices and regulatory requirements for analytics data retention.

You can delete persistent cookies at any time through your browser settings, and we provide controls within our Service to reset certain preferences if you want to clear stored settings without affecting other websites.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our use of cookies, new features in our Service, or changes in legal requirements. When we make significant changes, we will notify users through our Service or by email before the changes take effect.

Minor updates that do not materially change how we use cookies may be posted immediately, and we encourage you to review this policy periodically to stay informed about our cookie practices.

If we begin using new types of cookies or significantly change how we use existing cookies, we will provide appropriate notice and, where required by law, obtain your consent before implementing these changes.

Contact Us

If you have questions about our use of cookies, need assistance with managing your cookie preferences, or want to report concerns about cookie-related privacy issues, please contact us at:

Email: founders@pryszm.com

We are committed to addressing your questions about cookies and privacy practices promptly and thoroughly. Our support team can also help you configure cookie settings to meet your organization's specific compliance or security requirements.